I first heard of Jysk when I was in the Hat, but I never actually went inside. It's somewhat Ikea-like in that they sell furniture and household items for good prices. I wandered around aimlessly for several minutes and finally chose a tablecloth and placemats. I made my way over to the checkout line and was privy to the following conversation:
Cashier (to family in front of me): Oh, just to let you know, you can't return this duvet once it's opened so if you need to return it, don't open it. And this pillow - if you need to return it, um, it's best to return it within 2-3 days.
Wife: What do you mean you can't open the duvet?
Cashier: Well, we can't accept a return if the duvet is opened.
Wife: But the package just has a zipper, how can you tell if it's been opened by someone else?
Cashier: Oh, well, we just look at the packaging and how it's folded... umm... yes.
Wife (after paying): So should we just check it right now by opening it?
Cashier: Um, well, we can't accept a return if it's been opened... I mean if it has a tear then maybe a return will be okay, maybe, after you open it, maybe...
Wife: But you can't tell if it's been opened... maybe someone else, not me, opened it first, then I can't return it.
Cashier: Well, okay, if you have to return it, make sure you fold it back neatly.
Kid: OHHHH... NEATLY... THEN WE CAN RETURN IT....
Cashier: But return it as soon as possible...
Wife: Can I exchange it right now for one from the inside?
Wife: I'll just exchange it, thanks.
I think their return policy needs a little work - maybe their customer service needs some work too.
On a customer service note, I feel like our move has been one giant complaint. Here are the things that weren't quite right:
- seller failed to disclose/inspector failed to find out that the master ensuite shower leaked... all the way into the drywall below
- seller put a "quick fix" on several things, including hooking up the toilet flusher in the tank to a yogurt container filled with rocks
- Telus overcharged us on two consecutive bills; the customer service rep forced me to say I would cancel before he could help me
- Terasen charged us a random fee because we moved, despite the account number not changing and Terasen having to do no work other than to change our billing address
- Alarm company overcharging us and alarm being overly sensitive to the panic button being pressed
- Appliance company overcharging us
- Bank not taking out the right amount on our mortgage
- Roofing company being slack on everything except demanding payment
- Furniture place saying they would deliver between 1 and 5pm, arriving at 5:45pm instead